Terms & Conditions

1. The service

Callume provides managed text-back automation for eligible missed calls, including configuration, monitoring, access to the Client Hub and the CALDX (Windows) and CALI (Android) apps, MARU voice alerts, and support. Eligibility may depend on consent, opt-outs, exclusions, duplicate detection, approved business rules, phone-system compatibility, carrier availability, and third-party platforms. Not every missed call will automatically receive a text.

2. Eligibility and authority

You must be at least 18 and authorized to act for the subscribing business. You agree to provide accurate business, contact, billing, consent, and compliance information and to keep it current.

3. Customer responsibilities

• Use Callume only for lawful business communications.
• Obtain and document any consent required to send messages.
• Provide clear opt-in disclosures and honor opt-out requests.
• Not use Callume for spam, fraud, harassment, prohibited content, purchased contact lists, or unlawful marketing.
• Cooperate with carrier, provider, and regulatory verification requests.

You are responsible for the legality and accuracy of your business content, offers, and customer communications.

4. Managed setup, trial, billing, and cancellation

A one-time $29 USD Managed Setup & Verification fee is paid separately from the subscription and the 7-day service trial. Setup work begins only after the fee and all required onboarding information are received. The fee covers managed provisioning, configuration, number verification support, and testing before Go-Live. Once setup work begins, the fee is generally non-refundable, except where required by law or if Callume determines that it cannot activate the service after review.

The 7-day service trial begins at Go-Live, not at signup or payment. After the trial, Callume is $79 USD per month, billed monthly through PayPal. You may cancel at any time by sending a cancellation request through your Client Hub or by emailing help@getcallume.com. Cancelling stops future billing. Except where required by law, fees already paid, including the current month, are not refunded.

5. Activation and third-party services

Callume relies on third-party telecommunications, payment, hosting, automation, text-to-speech, push-notification, and dashboard providers. Toll-free or provider verification timing may vary, and Callume does not promise a specific activation date. We notify you when the service becomes active. Third-party terms and policies may apply, and we are not responsible for interruptions, delays, number availability, filtering, or policy decisions controlled by those providers.

6. Availability and changes

We aim to provide reliable service but do not guarantee uninterrupted or error-free operation, delivery of every message, or recovery of any particular lead or revenue. We may modify features when reasonably needed for security, compliance, carrier requirements, or service improvement.

7. Suspension and termination

We may suspend or terminate service for nonpayment, unlawful use, security risk, carrier or provider restrictions, inaccurate verification information, excessive complaints, or material breach of these Terms. Where practical, we will provide notice and an opportunity to resolve the issue.

8. Intellectual property and confidentiality

Callume and its service materials remain our property. You retain ownership of your business content and data. Each party will use reasonable care to protect the other party’s non-public confidential information.

9. Disclaimers and limitation of liability

To the extent permitted by law, the service is provided “as is” and “as available.” Callume disclaims implied warranties and will not be liable for indirect, incidental, special, consequential, or lost-profit damages. Our total liability arising from the service will not exceed the fees you paid to Callume during the three months before the event giving rise to the claim.

10. Governing law and changes

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles. We may update these Terms, and continued use after an effective update constitutes acceptance. For questions, email help@getcallume.com. Our target response time is within 1 business day.